Shipping Policy

Last Updated: June 2026

At OrthosCare, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping procedures.

Order Processing

• All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
• Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times may vary depending on your location and local customs procedures.

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

• Shipping rates are calculated at checkout based on your delivery address and selected shipping method.
• From time to time, OrthosCare may offer free shipping promotions on eligible orders. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking information to monitor the progress of your shipment.

If you do not receive your tracking details within 5 business days of placing your order, please contact our customer support team for assistance.

International Shipping

We proudly ship to customers in many countries around the world. Please be aware that international shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by your local government.

Customers are responsible for any customs duties, taxes, or import charges that may apply to their orders.

Delayed or Lost Packages

While we work with trusted shipping partners, occasional delays may occur due to factors beyond our control, including:

• Customs clearance procedures
• Weather conditions
• Carrier delays
• Public holidays
• High shipping volumes

If your package appears to be delayed or lost, please contact us. We will work with the shipping carrier to help locate your order and provide updates whenever possible.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order. OrthosCare is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping details, contact us immediately. We will do our best to update your order before it is shipped.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so that we can review the issue and assist you with a replacement or refund, where applicable.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on warehouse availability and supplier locations. In such cases, you may receive multiple tracking numbers.

Contact Us

If you have any questions about your shipment or need assistance with your order, please contact our customer support team through our Contact Us page. We are always happy to help and aim to respond to inquiries within 24–48 business hours.

OrthosCare
Supporting Your Journey to Better Health.