Refund & Return Policy

Last Updated: June 2026

At OrthosCare, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging with all accessories and manuals included.
  • Include proof of purchase or order confirmation.

Non-Returnable Items

For health, hygiene, and safety reasons, certain items cannot be returned, including:

  • Opened or used personal care and hygiene products.
  • Opened anti-snoring patches, mouth tapes, or similar disposable products.
  • Items marked as non-returnable or final sale.
  • Gift cards and downloadable digital products.
  • Products damaged due to misuse, improper handling, or unauthorized modifications.

If you are unsure whether your item is eligible for return, please contact our customer support team before sending it back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can evaluate the issue and arrange a replacement or refund where applicable.

How to Request a Return

To initiate a return, please contact our customer support team through our Contact Us page or by email with the following information:

  • Full Name
  • Order Number
  • Reason for Return
  • Photos of the item (if damaged or defective)

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, OrthosCare will cover the return shipping costs where applicable.
  • If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs.
  • Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  1. Check your bank account or payment method again.
  2. Contact your credit card provider or payment service, as it may take some time for the refund to be officially posted.
  3. If you still have not received your refund, please contact our customer support team for assistance.

Order Cancellations

Orders may be canceled or modified only if they have not yet been processed or shipped. If you need to cancel your order, please contact us as soon as possible after placing it. Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact our support team with your order details.

Contact Us

If you have any questions regarding this Return & Refund Policy or need help with a return request, please visit our Contact Us page. Our support team is happy to assist you and aims to respond within 24–48 business hours.