Shipping & Delivery Policy
Last Updated: 19/09/2026 | Effective Date: Immediate
Official Support: support@orthoscare.com | Store: orthoscare.com
Regional Shipping Timeframes & Customs
The following table outlines our estimated shipping durations and duties/VAT allocation by destination:
| Region | Estimated delivery | Duties/VAT at destination |
|---|---|---|
| European Union | 6–9 business days | Included in checkout price |
| United Kingdom | 5–9 business days | Included in checkout price |
| United States / Canada | 7–10 business days | Included in checkout price (DDP) |
| Rest of world | 6–14 business days | May be collected by carrier on delivery |
Dispatch & Transit Standards
• Orders are dispatched within 1–2 business days of confirmation.
• We ship via tracked carriers worldwide; tracking is emailed automatically at dispatch.
• If a parcel is lost or arrives damaged, contact us within 14 days of the estimated delivery date for a replacement or refund.
OrthosCare • Rua Centro de Artes, 8 – Loja H, 6200-505 Covilhã, Portugal • support@orthoscare.com