Refund & Returns Policy

Last Updated: 19/09/2026 | Effective Date: Immediate

Official Support: support@orthoscare.com | Store: orthoscare.com

Return Window

• EU and UK customers: 14-day statutory right of withdrawal from the date of delivery (no reason required).

• All other regions: extended 30-day goodwill return window from the date of delivery.

Condition of Returned Goods

Items must be unused and in their original packaging. For hygiene reasons, products worn directly against the skin (e.g., nasal strips, mouth tapes) cannot be returned once the seal is broken, unless faulty.

Hygiene & Biosafety Exclusion: Under Article 16(e) of EU Directive 2011/83/EU, sealed wellness goods worn directly against the skin or oral mucosa cannot be returned once opened for hygiene protection.

How to Return an Item

1. Email support@orthoscare.com with your order number to request a return.

2. We will send you a return authorization and shipping instructions.

3. Once received and inspected, your refund is issued to the original payment method within 5–10 business days.

Who Pays Return Shipping

Returns due to a defect or our error are free of charge. Change-of-mind returns are paid by the customer, except where local law requires otherwise (e.g., EU 14-day withdrawal, where return shipping cost allocation follows the statutory rule disclosed at checkout).

OrthosCare • Rua Centro de Artes, 8 – Loja H, 6200-505 Covilhã, Portugal • support@orthoscare.com